It's a good item., customer service is okay as well. You get what you pay for. You buy cheap you get cheap , you buy expensive you get great and if you are like me if you buy in the middle you get in the middle. I can't say much about reliability because I have not had it for that long.
Been using the nail for months with no issue, only issue I had with the product was the banger and tool came apart due to heat, so I'd reccomend to purchase a quality banger and tool somewhere you can trust, but the enail works great and heats up within a couple minutes.
it shipped fast